The Great Manufacturing Debate: Hiring for Attitude vs. Experience
Hiring managers in the manufacturing field are facing a dilemma they may never have faced before. Many are wondering, do you hire for experience or for attitude?
Consider this scenario:
Do you hire the veteran operator with twenty years of experience but a "this is how we’ve always done it" mindset? Or do you hire the eager newcomer who doesn’t know a CNC machine from a drill press but shows up ten minutes early with a notebook in hand?
While many would have quickly answered the experience, these days the tide is turning. More companies are looking beyond what a person knows. They want to look at how they learn and act.
The Experience Paradox: When Knowledge Becomes a Liability
Experience is extremely valuable. People need to know how to get the job done. But experience can sometimes work against some people. Someone with decades of experience may be resistant to new software, lean manufacturing pivots, or updated safety standards. They may think that they know it all, so what more do they need to learn? This attitude can hurt both the worker and the company.
If someone’s experience comes with an ego and they refuse to collaborate and learn, their net value to the company often decreases.
Why Attitude is Becoming More Important
In manufacturing, attitude isn't just about being friendly at the water cooler. It also includes traits such as adaptability and reliability. You can teach someone how to use a new piece of equipment. You can’t teach someone how to take initiative, care about their work, or show up on time. This is all about the attitude.
When you hire for attitude, you are working to maintain the retention rate. Many people are fired for their poor teamwork, refusal to follow instructions, and attendance issues.
Find the Right Balance Between Attitude & Experience
If you hire
only for attitude and have zero experienced leads, your production will stall. The most successful manufacturing firms strive to find the right balance.
Here are some ways to do this:
- Rewrite the Job Description: Instead of listing “5 years of experience”, emphasize a “proven track record of reliability”. This shifts the focus from experience to include attitude as well.
- Look to Find Out More During the Interview: Instead of asking specific questions about machinery that has been used, ask how they learn new processes. The answer to this question will tell you more about them than whether they can operate a piece of machinery.
You may also want to consider a job mentorship program where new hires shadow an experienced worker. This can help those with fewer skills, but a great attitude, get more on-the-job experience.
While everyone may be able to gain experience, not everyone can always maintain the right attitude.
How do companies make it work?
Companies need to consider stopping hiring for what people
did and start hiring for what they are
capable of doing.
If you need help finding the right manufacturing candidates to fill your roles, Summit Careers is here to help. We have a growing list of resumes from people who want to work for you today.
Contact us today to learn more!




