When filling academic support roles, there are two main ways institutions can approach the hiring process. They can look for people with the technical skills for the position, or they can favor those who fit more closely with the school's culture, thereby fulfilling the institutional fit. Hiring to fit each area specifically can have its benefits. Of course, if you can find someone who fits both roles, it is a major win-win. The Immediate Impact of Technical Skill Hiring people with strong technical skills has many benefits. These types of skills can be difficult to teach if people don’t already know them. Consider these perks: Reduced Training Time: An extremely tech-savvy person can start right away. They are already familiar with your software system and know how to get the job done. If you hire someone who knows what they’re doing from the start, you reduce training time and cost. Relieving Team Burnout: Hiring someone with all the technical skills the job requires can reduce team burnout. The new person can serve as a much-needed leader, reducing stress. Hard-to-Teach Competencies: Teaching specific technical skills to someone can be extremely difficult. If they know how to do these things from the start, it is a major bonus. While all of these are major benefits of hiring someone with technical skills, they may not have the soft skills to blend with the academic culture. So, for all of the technical skills they bring to the table, they may alienate themselves from the rest of the staff. Finding the Right Institutional Fit Hiring someone with the right institutional fit means this person understands the institution's unique mission, even if they do not possess all the technical skills for the job. This brings many benefits to the table. Can Navigate Difficult Areas: A candidate with high emotional intelligence (EQ) and strong cultural fit understands how to work with others and can navigate otherwise difficult areas. Mission Alignment: Having the right academic support staff is important for student retention. Hiring someone who genuinely and instantly connects with the institution’s demographics can bring something to the table that you may not be able to find on a resume. Long-Term Retention: Employees who feel a connection to an institution's mission are far more likely to stick around, reducing the costly, exhausting cycle of turnover. When you rely too heavily on the institutional fit, it can stifle innovation and creativity. These people fit so well that there may be no room for growth or new ideas. How to Get the Best of Both Worlds The reality is that hiring managers shouldn’t have to choose between the two. The goal should be to find someone with a reasonable technical background and the skills to be the right institutional fit. To achieve this goal, hiring managers should employ these strategies: Know What Type of Job Fit You’re Looking For Truly look at what the institutional fit means for this specific role. These should be necessary competencies. Use Behavioral and Scenario-Based Questions Asking the right questions will get you the right answers. Instead of asking simple yes-or-no questions, ask questions that prompt a candidate to describe a scenario. This measures their technical strategy in how they approach the answer, as well as their cultural emotional intelligence. Determine Trainability If a candidate lacks a specific technical skill but checks all the other boxes, consider their trainability factor. Have they been able to learn new skills quickly in the past? If so, this proven ability to learn can balance a temporary skill gap. The Bottom Line As you navigate hiring for institutional fit versus technical skill, remember that soft skills like empathy and resilience can be taught. With technology constantly evolving, skills must always be taught and learned. If you can find someone who believes in your mission, you can build a training program to support them. At Summit Careers, we work with candidates and academic institutions in the hiring process. Reach out to us today to learn more about how we can help you find your next career move or discover your new employee.